Refund Policy

NOGA App Refund Policy

 

Effective Date: 01.01.2022

 

1. Introduction

At NOGA, we are committed to providing high-quality service to our premium users. This Refund Policy outlines the circumstances under which we offer refunds for our premium services.

 

2. Refund Eligibility

Refunds are available for premium users under the following conditions:

Technical Issues: If you experience significant technical problems that prevent you from using the premium features of the NOGA app, and these issues cannot be resolved within a reasonable timeframe.

Service Unavailability: If the NOGA app is unavailable for an extended period (more than 48 consecutive hours) due to server issues or other technical problems on our end.

Billing Errors: If you were charged incorrectly or more than once for the same subscription period.

 

3. Non-Refundable Circumstances

Refunds are not provided under the following conditions:

Change of Mind: If you decide that you no longer wish to use the premium features after purchase.

Unused Services: If you do not use the premium features during your subscription period.

-Subscription Cancellation: If you cancel your subscription after the billing date has passed. However, you will retain access to premium features until the end of the current billing cycle.

 

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our customer support team at NOGA.support-team@mail.com with your request. Include your account details, the reason for the refund, and any relevant documentation or screenshots.

2. Review Process: Our team will review your request and respond within 5 business days.

3.Refund Approval: If your refund request is approved, the refund will be processed to the original payment method within 10 business days. 

 

5. Subscription Cancellations

To cancel your subscription, follow these steps:

1.Go to Account Settings: Open the NOGA app and navigate to your account settings.

2. Manage Subscription:  Select the option to manage your subscription and follow the prompts to cancel.

3. Confirmation: You will receive a confirmation email once your subscription has been successfully canceled.

 

6. Contact Us

If you have any questions or need assistance with the refund process, please contact our customer support team at NOGA.support-team@mail.com.

 

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website and app. Your continued use of our services after any changes take effect will constitute your acceptance of the new policy.

 

By subscribing to NOGA premium services, you agree to the terms of this Refund Policy. Thank you for choosing NOGA to support your sexual health and well-being.